Security

Security

Security of our application, & our Customers, is a serious matter for us! If you are a Security Researcher or an Expert on security and you believe that you have identified any security-related vulnerability, bug or issue in our Website, Services, Application or Mobile App, then we request you to disclose it responsibly.

Responsible Disclosure & Bug Bounty Program

Maintaining top-notch security is a community effort, and we are lucky to have a vibrant group of independent Security Researchers who volunteer their time to help us spot potential issues. To recognize and appreciate their efforts for the important role that they play in improving our secure & improving the privacy of our Customers, we maintain a program.

If you believe that you have discovered a potential security vulnerability or bug which may be exploited by malicious entities then please report it through our SafeHats portal, which is where we run this program.

Responsible Disclosure Policy

We believe that an effective disclosure requires mutual respect and transparency between Researchers and our InfoSec Team. Please read our Policy, Terms, Scope, Eligibility, Rewards, and more on our SafeHats portal. This portal allows both sides to interact with each other for mutual gain.

1. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
2. AppleCare+ coverage begins on your AppleCare+ purchase date. Accidental damage means physical damage from handling due to unexpected and unintentional events. Any unused theft and loss incidents will expire after 12 months, and you will get two more theft and loss incidents to use within the next 12 months of continued coverage.
3. Service coverage is available only for iPhone and its original included accessories or for batteries that retain less than 80% of their original capacity. Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements. There are no service fees or deductibles for mechanical failures. The back glass damage service fee is only available for iPhone 12, iPhone 13, and iPhone 14 models. For complete details, see the AppleCare+ for iPhone Terms and Conditions and the Theft and Loss Insurance Documentation applicable to your state.
4. Theft and loss coverage requires you to have Find My enabled on your device at the time it is lost or stolen. Find My should remain enabled and your iPhone should remain associated with your Apple ID throughout the theft or loss claim process. During the theft or loss claims process, you will be asked to erase your missing device, disable it, and transfer ownership before you can be issued a new device. To ensure that you can sign in and access Find My, it’s important to remember your Apple ID and password and keep your account information up to date. If you use two-factor authentication for Apple ID, it’s recommended that you add an additional trusted phone number to your account so that you can receive the six-digit verification code required to sign in even if your iPhone is missing. After initiating your theft or loss claim with Apple, you will be asked to finalize your claim on AIG’s website at aigtheftandloss.com.
5. Same-day service availability and options may vary by region and iPhone model. For international service, Apple may repair or replace your iPhone and iPhone parts with a comparable iPhone model or parts that comply with local standards. Same-day replacement is not available for theft/loss claims. Service coverage is subject to the Terms and Conditions of AppleCare+ or AppleCare+ with Theft and Loss. For complete details, see the AppleCare+ for iPhone Terms and Conditions and the Theft and Loss Insurance Documentation applicable to your state.
6. Express Replacement Service is not available under the screen replacement or back glass damage service fee.
7. Requires verification of your serial number and a remote diagnostic.